Also make sure that these hand histories are the hands you just played and make sure you have selected the proper site screen name from the Hero menu.

Verify the hand histories are showing up in the folder that you configured in Holdem Manager to auto import from.

Please see our Detailed FAQ'sВ on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

Often, it is one setting or option that is not correct in your poker client.

Have you clicked on the Start Import button on the ribbon menu?.

Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT).

Does the problem occur on more than one site?

What version of Holdem Manager 2 are you using? (Please give the specific version number, i.e 2.).

We will be more than happy to assist you. Send an email to us via the 'Contact Support' link here answering the following questions. For specific information about poker clients, see the Setup Information from poker sitespart of the Holdem Manager FAQ. Make sure it is saving English Hand Histories. Note: Make sure you are testing on Real Money tables as HM2 does NOT support Play Money tables. Note: Note that we do not support play money hands so you must test/play real money hands when using HM2 and any of these, or unsupported game's, files will not be imported/archived which can cause performance problems. Also make sure the poker client is saving Hand History files in English.

Note: Make sure the poker client is the English poker client.

Note: Make sure you have the latest version of Holdem Manager if the HUD is not working!

Your computer's date/time must be correct and you must adjust the Site Time Adjustment setting to account for any difference between the poker client clock and your computer.

Holdem Manager must know where the poker clients' Hand Histories are.

Hand Histories must be saved from the p oker client to the hard drive.

Holdem Manager's HUD requires 3 things to make it operational. What can be done if the HUD does not work?

Problemes affichage holdem manager 2